Customer Success Stories

How small and medium size business (SMB) are using CYBERSPAN® to strengthen security posture, improve network performance, and reduce operational risk. 

What Customers Are Saying

NETWORK VISIBILITY + SECURITY | SMB

Rogue Access Point Discovered - Network Noise Eliminated

CYBERSPAN deployed across a customer’s facility network flagged an access point that had been unintentionally left active within the first weeks of operation. The device was generating unexplained outbound DNS traffic that had gone undetected by the existing IT team. 

Once identified, the customer disabled the device in the same maintenance window. What followed surprised them: overall network traffic stabilized noticeably, latency on internal communications dropped, and the IT team reported that day-to-day troubleshooting became easier because they could finally see what was on their network and what it was doing. 

Security Outcomes

  • Unauthorized access point identified and removed
  • Potential external exposure point eliminated before escalation
  • Attack surface reduced without additional tooling or agents
  • Network Performance

  • Significant reduction in outbound DNS traffic and network noise
  • Improved network stability and internal communication performance
  • IT team gained ongoing visibility for proactive troubleshooting
  • Business Impact

  • Quick 'time-to-first-finding' means stakeholders see results, not just potential
  • Rapid visibility into network activity builds confidence and justifies the investment quickly
  • Concrete, explainable finding suitable for any business review or stakeholder conversation
  • THREAT DETECTION | SMB

    LUMMA STEALER Variant Caught Before It Could Spread

    CYBERSPAN alerted a customer to suspicious activity on a device exhibiting behavioral patterns consistent with LUMMA STEALER, a credential-harvesting malware family increasingly targeting organizations across critical infrastructure sectors.  

    Using CYBERSPAN’s near-real-time traffic analysis and built-in network diagnostics, the customer’s team was able to assess the scope of the activity, confirm the threat appeared contained to a single device, and remediate before lateral movement could occur. The speed of detection meant the team spent hours responding, not days recovering. 

    Security Outcomes

  • Active malware infection identified through near-real-time alerting
  • Scope confirmed using in-platform network diagnostics
  • Threat contained before lateral movement or data loss occurred
  • Network Performance

  • No broader network disruption during the event
  • Network confidence and visibility improved post-incident
  • Isolated incident response contained to a single device; no broader network impact
  • Business Impact

  • Avoided external IR engagement; typically, $300–500/hr. minimum
  • Early detection reduces incident response costs and scope regardless of how support is structured
  • Documented detection outcome builds trust and demonstrates ongoing platform value
  • NETWORK HYGIENE | SMB

    Misconfigured Device Caught - Network Performance Recovered

    During routine monitoring, CYBERSPAN flagged a networked printer making unexpected external callouts. The device had been misconfigured during a recent firmware update and had been quietly generating external traffic for an unknown period of time; long enough that the team had begun assuming slow network performance was just normal. 

    The customer reconfigured the device and the external traffic stopped immediately. Network performance improved noticeably. It was a reminder that in a lean organization, security hygiene and network performance are often the same problem, and that visibility is the prerequisite for both. 

    Security Outcomes

  • Misconfigured device generating unauthorized external traffic identified
  • Root cause confirmed and remediated; potential CMMC audit finding avoided
  • Unauthorized external communication stopped before compliance violation
  • Network Performance

  • Network performance improved measurably after remediation
  • Team now uses CYBERSPAN proactively for ongoing network hygiene review
  • Reduced background noise improved overall network reliability for day-to-day operations
  • Business Impact

  • Proactive finding delivers a tangible win before a compliance audit creates urgency
  • CMMC posture improvement documented and defensible without additional investment
  • Performance improvement resonates with leadership and non-technical stakeholders
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